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Gamse Lithographing Co., Inc. – Rosedale, MD 21237

Gamse Lithographing Co. is currently seeking an Electronic Prepress Operator to work in the
Baltimore, MD facility. The Electronic Prepress Operators are responsible for processing
electronic files to prepare them for desired output (Plate, Proof, Pdf).

Essential functions include:
Read and understand job orders. 
Operate Macintosh and/or PC workstations. Utilize image, page-layout, and illustration software.
Understand, process and incorporate customer corrections checking their work. Utilize Prepress
Workflow system. 
Operate digital proofers. Work within quality process guidelines. Complete the required
documentation for each project. Qualifications: An ideal candidate will have two or more years of
recent experience in electronic prepress or graphic arts, and a familiarity with Esko workflow
systems. 
Candidates should have experience working with common publishing software, such as
Illustrator, Photoshop, Acrobat, Adobe InDesign, all on a Mac platform. Candidates should also
have experience in the prepress operations directly related to the technical aspects of both litho
and flexo printing operations. Excellent communication skills, and ability to work in a fast-paced
production environment is essential.

Please email resume to Alan Roe: aroe@gamse.com


GAMSE LITHOGRAPHING COMPANY, INC.

POSITION: CUSTOMER SERVICE REPRESENTATIVE
REPORTS TO: Customer Service Manager,
DUTIES AND RESPONSIBILITIES:
Serves as liaison between Customers, Sales and Production.
Keeps informed of status of all jobs going through the plant so to facilitate prompt response to
customer questions/updates expectations for delivery dates.
Serves customers by providing product and service information; resolving product and service
problems.

 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
 Helps the finance department by processing customer adjustments
 Recommends potential products or services to management by collecting customer
information and analyzing customer needs.
 Prepares product or service reports by collecting and analyzing customer information to
include product status, inventory and other customer requested documentation.
 Manages maintenance of customer inventory status reports as needed.

MINIMUM QUALIFICATIONS:
Background in printing processes and terminology. Key overall skills include:
– Good communications
– Organizational skills
– Detailed oriented
– Time management
– Interpersonal skills
– Initiative
– Problem Solving

Customer Service Representative Skills and Qualifications:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information,
Multi-tasking

Education and/or Experience: Requires a bachelor’s degree and 3-5 years’ experience.
Language Skills: Ability to read and interpret a variety of documents such as customer aging
reports, RFPs, estimate requests, procedure manuals, etc. Ability to write routine reports and
correspondence. Ability to communicate effectively with agents, customers and other employees
of the organization. The Customer Service Representative is often responsible for customer
communications regarding sensitive topics such as quality complaints and outstanding
receivables. The ability to communicate these messages in a clear yet non-confrontational way
in both written and verbal form is a necessity. Over time a much greater percentage of customer
correspondence is over email vs. telephone so writing skills are becoming steadily more
important to this position, as is the ability proofread critical communications written by the
CSRs.

Mathematical/Analytical Skills: Strong math skills are required. Our business has a very
complex estimating process that requires Customer Service to understand rates, ratios, margins,
markup, etc. Also many of the inventory programs require a combination of math skills and
critical thinking in order to design processes that ensure we produce optimal quantities to balance
the need to prevent the customer from running out of labels with the prevention of holding large
quantities of obsolete inventory in the future. Proficiency with Excel is very important to
manipulating various pieces of information in inventory status sheets and bid packages. Basic
understanding of functions like PivotTables and vlookup formulas is strongly preferred.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions
furnished in written, oral, or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations. Ability to use abstract reasoning subject to
supervisor approval in situations departing from accepted procedures and practices.

Please send resume to: edavis@gamse.com